Any subscription can be suspended and restarted as required.
This is a known problem in WebCIS (a Qantas owned system) and cannot be fixed by RosterSMS. It occurs frequently when new pilots join Qantas.
Contact the Qantas IT Help Desk and ask to have an INC raised for the fault. They are able to quickly resolve the issue.
The Qantas IT Help Desk can be contacted on (02) 9691-6666.
The easiest method is to wait until RosterSMS sends an email informing you of a failed payment.
When you receive the email, log in and pay the failed payment using your new credit card details.
Find the appropriate subscription listed on the Subscriptions page. (Subscriptions is a main menu option.) Scroll to the bottom and find the failed order. Click on Pay and enter your new credit card details.
Your credit card will then be stored for future renewals.
Hotmail regularly classifies legitimate email as spam.
To stop Hotmail classifying RosterSMS emails as spam: Add the domain "rostersms.com" to the Safe Senders list.
Your username is always displayed on the Settings - General page.
To save time, your username is:
First check that you are logged in. Do this by going to the Settings >> Subscriptions menu option.
On the "My Subscriptions" list of your Account page you should see the service that you are trying to subscribe to. The reason for the problem is that you ordered the service but cancelled the transaction, or didn't complete the transaction. This also occurs when a payment fails and the subscription is placed 'on-hold'.
To reactivate your subscription, just click on the "Pay" option to the right side of the screen.
This happens when you pay via PayPal and ask PayPal to withdraw the funds from a bank account. This is called an eCheque by PayPal.
PayPal will hold the actual payment for 5 business days despite sending an email implying that the payment has been completed. The 5 days is due to the Australian bank taking up to 5 business days to respond to the withdrawal request. (The extra time is due to the transfer being a "pull" request by PayPal, not the normal "push" transfer that we commonly do when transferring money.)
PayPal does not inform my system of the completed payment until it actually receives the funds and transfers them.
SHORT STORY: If you pay via PayPal using a bank account (instead of a credit card) then the subscription can take 5 business days to become active.
Three easy steps!
If you don't log back into the system and subscribe to a service, it will NOT send you any SMS messages.
I hope not, they are very well organised!
When you first subscribe PayPal will send you an email with a subject line including the words "automatic payment profile". This just confirms your subscription.
A second email will be sent by PayPal confirming that you will now be charged the periodic fee specified in the "automatic payment profile".
Any subscription can be easily cancelled on the Subscriptions page. You can find this page listed under Settings on the main menu.
Find the subscription you wish to cancel and click on "View". Scroll down the page and find the "Cancel" button. Click on this button to cancel.
You will receive an email to confirm the cancellation.