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AIPA Ends Support for Roster Calendar

AIPA has decided to cancel the RosterSMS support contract. That contract gave free Roster Calendar subscriptions to AIPA members. This is part of a wider cost reduction effort required by the massive drop in AIPA membership fees.

This only relates to the Roster Calendar service, it does not affect the Open Time Alert service.

The Roster Calendar service is still available, but will be a direct payment subscription. (Same as before AIPA's involvement.) The new price will be a single yearly fee of $35 - this is less than $3 per month. Check with your accountant if it is tax deductible.

When you change to a paid subscription, you do NOT have to change anything on your iPad or other devices. Your user name does not change.

If you choose not to start a paid subscription, thank you for using the system. Your support has been most appreciated.

FAQ

What is happening?

AIPA has stopped paying for your Roster Calendar subscription (effective 11 Sep 2020).

What can I do?

Log on to the RosterSMS website and start a paid Roster Calendar subscription (Check with your accountant if tax deductible)

What happens to the calendar on my devices?

Nothing changes on your devices. Your new subscription does NOT require configuration changes on your devices.

What happens if I do nothing?

Your previous flight events will remain in the calendar, but future events will not be updated.

What should I do to keep Roster Calendar?

Start a paid Roster Calendar subscription on the RosterSMS website. No configuration change on your devices is necessary.

New display option for Roster Calendar

ANNOUNCEMENT: New display option for Roster Calendar

If you are stood down, you probably do not need to have an "SU" appearing on your calendar every day as a reminder.

You can now turn on and off the display of "SU" on your Calendar. You can find the option under Calendar settings on the website. Or visit this link https://rostersms.com/settings-calendar (You will need to log in first).

NOTE: After you change a calendar setting, allow a couple of minutes for the system to rewrite the calendar. Then refresh your calendar.

Suspending Subscriptions during the Stand Down

It is going to be a difficult time as we cope with the effects of COVID-19 and the company stand down.

If you wish to suspend your subscription during this time, follow the steps below.

Note that you can suspend your subscription at any time and restart the subscription at any time.

  1. On the RosterSMS website main menu, click on Subscriptions.
  2. Click on View next to each Active subscription and find the subscription you wish suspend.
  3. Go to Actions and click the Suspend option.

To restart the subscription, click the Reactivate button that replaced the Suspend button.

This information is also available in the website FAQ, see https://rostersms.com/faq-items/how-do-i-suspend-restart-my-subscription/

Forwarding Roster Emails

RosterSMS can now forward your roster whenever Qantas sends a new roster to the system.

This feature is automatically enabled. You can disable this option on the Settings - Calendar page on the website (direct link https://rostersms.com/settings-calendar/ )

The system will use the email address you have registered in RosterSMS. You can change this address on the Settings - General page of the website (direct link https://rostersms.com/settings-general/ )

Note that Qantas will send an email with your roster for any changes, this includes "clearing X days".

The system will filter emails if the only change is the date/time on the header of the roster.

WebCIS not sending some rosters

WebCIS randomly does not send rosters for some pilots when ARMS publishes rosters for a new bid period.

Until Qantas IT sort out the issue, there is a simple fix.

Use the WebCIS "Send My Roster" function to send a copy of the missing bid period to RosterSMS - update@rostersms.com

Note, you only have to do this once. WebCIS forgets to send new rosters when published, but WebCIS will send updates when Scheduling make a change to your roster. (So if you wait until Scheduling change your roster then WebCIS will send the roster automatically.)

If you know people having this issue, please let them know that there is a simple fix whilst we wait for Qantas IT.

Incorrect Opentime Alerts

When a pilot promotion occurs, the current WebCIS system will not report the promotion until the next bid period. This results in the RosterSMS system sending Opentime alerts and Opentime emails for the wrong fleet/rank.

Qantas have failed to fix the bug, but the RosterSMS system now has a work-around.

SHORT STORY: After promotion, if you receive Opentime for the wrong fleet please email support with your new rank and fleet.

Opentime Alert Timezone Fix

Just a quick note to say that the annoying timezone errors in Opentime Alerts have been fixed. This has only affected short-haul bases not in the Sydney timezone.

Since the changeover to WebCIS Multi Factor Authentication (MFA), Open Time trips have been reported by RosterSMS using the local time in Sydney. (eg. 0600hrs sign-on in Perth, would be shown as 0900hrs in SMS's and the Email Summary.)

This has now been fixed. All times in SMS alerts and the Daily Email Summary should be localised to the starting port.

If you see any errors, please email me.

2018-09-16

Reminder: Manual Roster Update

At any time you can do a manual update of your roster by using the "Send My Roster" function of WebCIS.

Send your roster to  update@rostersms.com

This should not normally be required because your roster should be updated within 60 minutes of any change.

Please email if your roster is not updating - include your username, exact description of what is missing and include screenshots if relevant.

Reminder: App is not required

The RosterSMS App has been disabled by the MFA implementation.

The App is not used by (nor has any affect on) the Roster Calendar or Opentime service.

2018-07-07 MFA Update 4

Opentime Alert

  • Opentime Alerts are being sent for tech crew.
  • Opentime Alerts will shortly begin for cabin crew.


Roster Calendar

  • Working for all crew.
  • New bid period rosters should be loaded when published.
  • If you have Unnotified Duties relating to "X Patterns", then these need to be cleared before your roster will automatically update.


New Roster Alert

  • This service will be discontinued.
  • Refunds will be paid in the next few weeks.


Unnotified Duties

  • This service will be discontinued for now.
  • Refunds will be paid in the next few weeks.
  • I am still discussing with the company possible solutions to re-instate the service.
  • The technical changes required on the company IT systems are currently blocked by higher priority work.


Let me know if you have any problems with the Opentime Alert or Roster Calendar functions.