If the system didn't send an SMS alert for a trip that you know is in Opentime, please check the following possibilities:

  1. Your Opentime Alert subscription has lapsed => check your Subscriptions
  2. You were on a trip => system does not alert you when you are on a trip
  3. You were on leave => check your Opentime Alert Options
  4. The system does not have an up to date copy of your roster => see How do I send my roster

If the above checks do not help, please email support with the tripcode, trip departure date and the date and time you saw the trip in Open Time. (As always, include your username and staff number.)