Open Time Alerts

The number of active Opentime subscriptions controls the number of bases available to be configured on the Opentime Settings page.

Therefore, no particular Opentime subscription is linked to a particular base. If you want to keep a particular base, then ensure that base is at the top of the list on the Opentime Settings page.

Note that the base list will shorten only when the subscription expires. A cancelled subscription will run until the end of the three month period. See (I cancelled my subscription but I still get Open Time Alerts!?)

Open Time Alert subscriptions are pre-paid for each 3 month period.

When you cancel a subscription you will continue to receive Open Time Alerts until the end of the 3 month period.

If wish to immediately stop the alerts you can fully cancel the subscription. This can be completed on the Subscriptions page.

You can temporarily pause your subscription by using the Suspend option. See Suspending Subscriptions during the Stand Down

The RosterSMS system determines your fleet automatically by examining your roster. This allows the system to automatically change your rank without any effort from you.

Follow the instructions at https://rostersms.com/webcis-roster-update-setup/ to set up WebCIS to send your roster automatically. Also, use the WebCIS "Send My Roster" to send a one-off update to RosterSMS to update the system immediately.

The RosterSMS system will automatically forward your roster to your email address.

Unfortunately, Qantas can be slow to change your rank within the ARMS system.

If you receive Opentime emails or SMS alerts for the wrong fleet/rank AND Qantas have not updated your rank in WebCIS:

1. Email RosterSMS support with full details of your new rank/fleet (There is now a temporary work-around available).

If the system didn't send an SMS alert for a trip that you know is in Opentime, please check the following possibilities:

1. Your Opentime Alert subscription has lapsed => check your Subscriptions
2. You were on a trip => system does not alert you when you are on a trip
3. You were on leave => check your Opentime Alert Options
4. The system does not have an up to date copy of your roster => see How do I send my roster

If the above checks do not help, please email support with the tripcode, trip departure date and the date and time you saw the trip in Open Time. (As always, include your username and staff number.)

You can have multiple subscriptions to the Open Time Alert service.

On the Settings page for Opentime you set the base for Open Time Alerts.

After you start the 2nd subscription, a 2nd selection box appears.

You can subscribe to a maximum of 4 bases.

If you configure the Quiet Time option and then wish to turn it off, just specify the same Start and End times.

You can change your Quiet Time settings on your Settings - Opentime page.

During the specified period the system will not send any Opentime Alerts via SMS. Any trips that the system held back during your Quiet Time will be sent at the end of your specified Quiet Time – assuming they are still in Opentime.

NOTE: The times are configured as  SYDNEY LOCAL TIME.

You can change your configured start and end times in your Settings - Opentime page.

The system checks your roster before sending Open time SMS's.

The Open time subsystem will not send you messages while you are on duty or AL or LSL.

Since some people do want to do trip swapping/etc soon as they are home, it will send messages on the last day of your duty or AL/LSL.

You can request alerts whilst on AL/LSL on the settings page at Settings - Opentime