WebCIS can randomly fail to send rosters for some pilots when ARMS publishes new rosters for the next bid period. Roster updates are still sent, it is only the initial publication of the roster that is dropped.

Until Qantas IT sort out the issue, there is a simple fix:

Use the WebCIS "Send My Roster" function to send a copy of the missing bid period to  update@rostersms.com


The problem is that WebCIS sometimes drops the email trigger to send new rosters when the next bid period is initially published.

WebCIS is still sending updates when Scheduling makes changes to your roster. If you wait until Scheduling changes your roster, then WebCIS will send the roster automatically.