When a pilot promotion occurs, the current WebCIS system will not report the promotion until the next bid period. This results in the RosterSMS system sending Opentime alerts and Opentime emails for the wrong fleet/rank.

Qantas have failed to fix the bug, but the RosterSMS system now has a work-around.

SHORT STORY: After promotion, if you receive Opentime for the wrong fleet please email support with your new rank and fleet.