WebCIS randomly does not send rosters for some pilots when ARMS publishes rosters for a new bid period.
Until Qantas IT sort out the issue, there is a simple fix.
Use the WebCIS "Send My Roster" function to send a copy of the missing bid period to RosterSMS - update@rostersms.com
Note, you only have to do this once. WebCIS forgets to send new rosters when published, but WebCIS will send updates when Scheduling make a change to your roster. (So if you wait until Scheduling change your roster then WebCIS will send the roster automatically.)
If you know people having this issue, please let them know that there is a simple fix whilst we wait for Qantas IT.