This is a known problem in WebCIS (a Qantas owned system) and cannot be fixed by RosterSMS. It occurs frequently when new pilots join Qantas.
Contact the Qantas IT Help Desk and ask to have an INC raised for the fault. They are able to quickly resolve the issue.
The Qantas IT Help Desk can be contacted on (02) 9691-6666.
RosterSMS forwards your roster to your email address whenever Qantas sends a roster to the system.
Qantas will send a roster whenever a change occurs on your roster. This includes a 15-4 call in and whenever viewing your rosters results in a "Cleared" entry being added to your roster.
If you do not wish to receive these emails, you can turn off this feature on the Calendar Settings page, see Calendar Setup
WebCIS can randomly fail to send rosters for some pilots when ARMS publishes new rosters for the next bid period. Roster updates are still sent, it is only the initial publication of the roster that is dropped.
Until Qantas IT sort out the issue, there is a simple fix:
Use the WebCIS "Send My Roster" function to send a copy of the missing bid period to update@rostersms.com
The problem is that WebCIS sometimes drops the email trigger to send new rosters when the next bid period is initially published.
WebCIS is still sending updates when Scheduling makes changes to your roster. If you wait until Scheduling changes your roster, then WebCIS will send the roster automatically.
Add your roster calendar to their device using the same method you used when adding your roster calendar to your devices.
WebCIS has a function called "Send my Roster Update".
Enter the email address update@rostersms.com into the field and click Save.
WebCIS will send your roster to the RosterSMS system every time there is a change.
You should initialise RosterSMS with a copy of your roster by following the instructions at How do I manually update Roster Calendar?
(If you cannot save your email address in WebCIS see WebCIS will not save my email address, what do I do?)
At any time you can do a manual update of your roster by using the "Send My Roster" function of WebCIS.
Send your roster to update@rostersms.com
This should normally only be required to send an initial copy of your roster to the system.
Your username is always displayed on the Settings - General page.
To save time, your username is:
The colour of the RosterSMS calendar on Apple devices is selectable via a setting on the RosterSMS website under the Settings for Calendar (direct link: https://rostersms.com/settings-calendar/ )
Most Android devices will follow the colour setting but results vary depending on the particular Calendar app. Desktop/laptop calendar clients may be selectable from within the calendar software itself.
After saving your colour change on the Settings page, wait at least 1 minute before attempting to refresh the calendar. It can take up to 60 seconds for the calendar server to sync to the Web site colour setting.
If you are unfamiliar with the steps to refresh the calendar on iPad visit the FAQ how-do-i-refresh-the-ipad-calendar
Note: Since the calendar is read-only to avoid accidental changes, the colour of the calendar is also read-only. Therefore the colour has to be changed via the website.
Within the Calendar app of the iPad, click on Calendars. (At the bottom of the screen, in the middle.)
Swipe down on the list of calendars, until the refresh wheel appears.
If the calendars do not refresh or the requested change of colour doesn't occur, then wait 5 minutes and try again.
If the above fails again, then a delete/reload cycle should fix the problem. Visit the FAQ how-do-i-deletereload-the-calendar-on-the-ipad